Windows 10 Phone Try Connection Your Device Again

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If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before yous start

Check these things before yous offset troubleshooting Bluetooth on your device:

Cheque your product data

If you lot're setting upwards a new device and Bluetooth is missing, check the production specifications to brand sure it has Bluetooth capabilities. Some devices don't have Bluetooth.

Brand certain Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the trunk, brand sure it's switched on.

In Windows eleven, at that place are two means to bank check if Bluetooth is turned on. Here'south how:

  • Check in the taskbar. Select the Network icon on the right side of the taskbar, expect for the Bluetooth quick setting, then selectBluetoothto turn it on. You'll see "Not continued" if your Windows 11 device isn't paired to any Bluetooth accessories.

  • Check in Settings. Select theFirstbutton, then enter settings. SelectSettings>Bluetooth & devices. Make certainBluetoothis turned on.

Note:When you plough Bluetooth on in Settings, the following message appears immediately:
"Discoverable equally <computer_name>"

Check your Bluetooth device

Brand sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. So, try the following:

  • Turn off your Bluetooth device, wait a few seconds, then turn it back on.

  • Make certain your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to brand sure it'southward not too close to any other USB device that's plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

  • Make sure airplane manner is off:Select the Network icon on the correct side of the taskbar, then make sure theAirplane wayquick setting is turned off.

  • Turn Bluetooth on and off:SelectStart, then type settings. SelectSettings>Bluetooth & devices. Plough offBluetooth, wait a few seconds, then turn information technology dorsum on.

  • Remove the Bluetooth device, then add it again: SelectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More than options (the three vertical dots) for the Bluetooth device you're having issues connecting to, and then selectRemove device> Yes. To learn more about pairing your Bluetooth device again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Hither are another common issues:

  • The Bluetooth icon is missing or Bluetooth can't be turned on or off.

  • Bluetooth doesn't work after a Windows update is installed.

  • Bluetooth doesn't work after you upgrade to Windows 11 from Windows x.

  • Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To become started, select a heading to see more than info.

SelectStart, then enter settings. SelectSettings>Arrangement > Troubleshoot> Other troubleshooters. Side by side to Bluetooth, selectRun and follow the instructions.

Open Troubleshoot settings

If yous recently upgraded to Windows 11 or installed Windows 11 updates, the current commuter may have been designed for an earlier version of Windows. To automatically check for commuter updates:

  1. Select Search on the taskbar, search forDevice Manager, and then selectDevice Managerfrom the list of results.

  2. In Device Manager, selectBluetooth, and and then select the Bluetooth adapter proper name, which may include the discussion "radio."

  3. Press and agree (or right-click) the Bluetooth adapter, and then selectUpdate driver >Search automatically for updated driver software. Follow the steps, then selectClose.

  4. After installing the updated driver, select theStartbutton, selectPower>Restart if you lot're prompted to restart, then cheque whether that fixes the connection issue.

If Windows tin't find a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth commuter from at that place.

Important:An outdated or incompatible driver is one of the virtually common causes of Bluetooth connection problems.

To manually install the Bluetooth driver:

Get to your PC manufacturer'south website and download the latest driver. And so do 1 of the following:

  • If you downloaded an executable (.exe) file, merely double-click the file to run information technology and install the drivers. That should be all you need to do.

  • If you downloaded private files, and at to the lowest degree one file has an .inf file proper name extension and another has a .sys extension, do the post-obit:

    1. Select Search on the taskbar, typeDevice Manager, and then selectDevice Director from the listing of results.

    2. In Device Manager, selectBluetooth > the Bluetooth adapter name. (If information technology'south not listed in that location, cheque inOther devices.)

    3. Press and hold (or correct-click) the network adapter, and then selectUpdate driver >Browse my calculator for drivers.

    4. SelectBrowse, select the location where the driver files are stored, then selectOK.

    5. SelectNext, and follow the steps to install the driver. When the installation is finished, selectShut.

    6. After you lot've updated the driver, select theOffsetbutton, selectPower>Restart if you're prompted to restart, and check whether that fixes the connection issue.

If you don't see the Bluetooth icon, only Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter, and so trigger an automatic reinstall. Here's how:

  1. Select Search on the taskbar, enterdevice manager, then selectDevice Managerfrom the results.

  2. In Device Manager, selectBluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the discussion "radio"), and selectUninstall device > Uninstall.

  3. SelectStart, then selectAbility>Shut downwards.

  4. Later your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.

  5. If Windows doesn't reinstall the driver automatically, open up Device Managing director and selectAction >Scan for hardware changes.

Note: You lot may need to contact your PC or other hardware manufacturer to become the latest drivers for your Bluetooth adapter.

If these steps don't fix your Bluetooth problem, utilise Windows Feedback Hub to file a problems. This helps Microsoft determine the root cause of the trouble.

Include details almost what you were doing or specific steps you were taking when the problem occurred. For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this info.

Open Feedback Hub

Note:If your school or workplace manages your device and you don't see the Bluetooth icon, it may exist disabled past your organization. Check with your IT support person.

Troubleshoot issues with Bluetooth accessories

If yous can plow on Bluetooth but having problems pairing or using a Bluetooth accessory, try the post-obit steps to try to fix common problems with Bluetooth accessories.

Yous should also check your Bluetooth device manufacturer's website—particularly if you accept other Bluetooth devices that are working. The device manufacturer will probably have more than detailed, product-specific information and troubleshooting steps.

To go started, select a heading to run across more info.

  • If you're prompted to enter a PIN to use your device, simply you don't know the Pin:

    • Cheque the device'due south documentation for a pin, or look for one on the device itself.

    • Endeavour0000or1234.

  • If you're prompted to enter a Pin, but you don't see a place to enter i on your PC's screen, type0000 on your Bluetooth keyboard and printing Enter.

  • Try to remove the device, and then pair it again. Your device might be paired, simply non continued—Bluetooth keyboards, mice, and pens connect merely when necessary.
    To remove a Bluetooth device, select theStarting time button, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that's paired but non working, then selectRemove device> Yes. Later that, pair the device again. For more info on pairing devices, run into Connect a Bluetooth device.

If you're having problems connecting a Bluetooth sound device or hearing sound:

  • Make sure the audio device is inside range of your PC.

  • Make sure the audio is playing through the Bluetooth device. SelectBeginning, then enter settings. SelectSettings>Arrangement>Sound. Select Choose where to play sound so select the Bluetooth device.

  • If your Bluetooth device displays asPaired in Settings > Bluetooth & devices > Devices, but you can't hear audio, make sure it's continued. InDevices, select More options (the three vertical dots) next to the device, and and so selectConnect.

  • Try to remove the Bluetooth device, and so pair it again. To remove a device, selectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that's paired but not working, then selectRemove device> Yep. Later that, pair the device once more. For more info on pairing devices, see Connect a Bluetooth device.

If your device is continued, but the audio quality is poor:

  • Make sure the audio is playing through the Bluetooth device. SelectStarting time, then enter settings. SelectSettings>Organisation>Audio. InCull where to play audio, select the Bluetooth sound device.

  • Suspension other things that might exist using Bluetooth, such every bit file-sharing over Bluetooth. For more info, encounter Prepare sound problems in Windows.

  • Verify that stereo is selected for the Bluetooth device to ensure the best quality audio. To do this:

    1. On the right side of the taskbar, clickVolume, and and so select Manage audio devices (>) to choose a playback device.

    2. Select the Bluetooth device, and make sure theStereo option is selected. (The lower-audio quality pick isHands-Gratis.)

    3. If stereo is not bachelor equally an option, remove the device inSettings>Bluetooth & devices > Devices, and then add the device again. Then, check theVolumepanel again to make sure that stereo is selected.

File sharing

If you're having problems sharing files over Bluetooth:

  • Attempt using nearby sharing. Learn more about nearby sharing

  • Make sure Bluetooth is turned on for both the sending and receiving device. For more info, come across Share files over Bluetooth.

Note:Nearby sharing is available on Windows 10 (version 1803 and later) and on Windows 11.

Phones

The PIN should appear on your phone screen or computer screen. Confirm that y'all're seeing the correct Pivot on both devices.

Move controllers

For assistance troubleshooting problems with Bluetooth-continued motion controllers, meet Controllers in Windows Mixed Reality.

Fitness trackers

For help troubleshooting problems with Bluetooth-connected fitness trackers, see your device manufacturer's instructions.

If y'all've tried the steps in this article or don't see a solution to the problem, employ Windows Feedback Hub to file a issues. This helps Microsoft determine the root cause of the problem.

Include specific details about what you were doing when the problem occurred. For example, if you started having Bluetooth issues after updating Windows or changing Windows versions, include this info.

Open up Feedback Hub

Non finding what you need?

Endeavour the Get Aid app!

If you run into issues trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before you start

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Bank check these things before yous showtime troubleshooting Bluetooth on your device:

Check your production information

If you're setting up a new device and Bluetooth is missing, cheque the product specifications to make certain it has Bluetooth capabilities. Some devices don't have Bluetooth.

Brand sure Bluetooth is turned on

If yous're using a laptop with a physical Bluetooth switch on the torso, make certain it's switched on.

In Windows x, there are 2 ways to check if Bluetooth is turned on. Hither'due south how:

  • Bank check in the taskbar. Select action centre ( or ). If you don't encounter Bluetooth, select Expand to reveal Bluetooth , so select Bluetoothto turn information technology on. You'll run across "Not connected" if your Windows 10 device isn't paired to any Bluetooth accessories.

  • Check in Settings. Select Select the Commencement  push, then select Settings  > Devices  > Bluetooth & other devices . Make certain Bluetooth is turned on.

Notes:

  • When you turn Bluetooth on in Settings, the following bulletin appears immediately:

  • "Now discoverable every bit <computer_name>"

Check your Bluetooth device

Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC yous want to connect to. And so, endeavour the following:

  • Turn off your Bluetooth device, wait a few seconds, then turn it dorsum on.

  • Brand sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to brand sure it'southward non as well shut to any other USB device that'south plugged into a USB 3.0 port. Unshielded USB devices tin sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

  • Make sure airplane fashion is off: Select Start, and then select Settings > Network & Net  > Plane style . Brand sure Airplane modeis turned off.

  • Turn Bluetooth on and off: Select Outset , then select Settings > Devices  > Bluetooth & other devices . Plow off Bluetooth, await a few seconds, then turn it back on.

  • Remove the Bluetooth device, then add information technology again: Select Showtime , then select Settings > Devices  > Bluetooth & other devices .. In Bluetooth, select the device you're having issues connecting to, and then select Remove device > Aye. To acquire more about pairing your Bluetooth device again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Try these steps if your Bluetooth isn't working. Hither are some other common problems:

  • The Bluetooth icon is missing or Bluetooth tin't be turned on or off.

  • Bluetooth doesn't work after a Windows 10 update is installed.

  • Bluetooth doesn't work afterward yous upgrade to Windows 10 from Windows eight.1 or Windows seven.

  • Bluetooth doesn't appear in Device Managing director, and there are no unknown devices listed.

To get started, select a heading to see more info.

Select Start , then select Settings > Update & Security  > Troubleshoot . InFind and set other bug, select Bluetooth, and so select Run the troubleshooter and follow the instructions.

Open up Troubleshoot settings

If you recently upgraded to Windows 10 or installed Windows x updates, the electric current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:

  1. In the search box on the taskbar, search forDevice Director, and then select Device Manager from the list of results.

  2. In Device Manager, select Bluetooth, and so select the Bluetooth adapter proper noun, which may include the word "radio."

  3. Press and concur (or right-click) the Bluetooth adapter, then select Update driver > Search automatically for updated driver software. Follow the steps, then select Shut.

  4. After installing the updated driver, select the Start  button, select Ability > Restart if you're prompted to restart, and and so check whether that fixes the connection issue.

If Windows tin can't find a new Bluetooth driver, visit the PC manufacturer'south website and download the latest Bluetooth driver from at that place.

Important:An outdated or incompatible driver is one of the well-nigh common causes of Bluetooth connexion problems.

To manually install the Bluetooth driver:

Go to your PC manufacturer'southward website and download the latest commuter. Then do one of the following:

  • If y'all downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.

  • If you downloaded individual files, and at to the lowest degree one file has an .inf file proper noun extension and another has a .sys extension, practice the post-obit:

    1. In the search box on the taskbar, type Device Director, and then select Device Manager from the listing of results.

    2. In Device Manager, select Bluetooth > the Bluetooth adapter name. (If it's not listed at that place, check in Other devices.)

    3. Press and agree (or right-click) the network adapter, and then select Update driver > Browse my computer for driver software.

    4. Select Browse, select the location where the commuter files are stored, and so select OK.

    5. Select Adjacent, and follow the steps to install the driver. When the installation is finished, select Shut.

    6. After you've updated the commuter, select the Get-go  button, select Power > Restart if you're prompted to restart, and bank check whether that fixes the connection result.

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Hither's how:

  1. In the search box on the taskbar, enterdevice manager, then select Device Manager from the results.

  2. In Device Manager, selectBluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word "radio"), and selectUninstall device.

  3. Select Start , then select Power > Close downward .

  4. Subsequently your device shuts downward, wait a few seconds, and then plough it dorsum on. Windows will effort to reinstall the driver.

  5. If Windows doesn't reinstall the driver automatically, open up Device Manager and selectAction >Browse for hardware changes.

Note:You may demand to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.

If these methods don't fix your Bluetooth problem, use Windows Feedback Hub to file a issues. This helps Microsoft determine the root crusade of this issue.

Include details nearly what you were doing or specific steps you were taking when the bug occurred. For example, if you lot started having Bluetooth problems after updating Windows or changing Windows versions, include this data.

Open Feedback Hub

Note:If your school or workplace manages your device and you don't see the Bluetooth icon, it may be disabled past your system. Cheque with your system administrator.

Troubleshoot issues with Bluetooth accessories

If yous tin can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, use the following methods for troubleshooting common bug with Bluetooth accessories.

Yous should likewise check your device manufacturer'due south website, peculiarly if y'all have other Bluetooth devices that are working. The device manufacturer will probably accept more detailed, product-specific information and troubleshooting steps.

To get started, select a heading to run into more than info.

  • If you lot're prompted to enter a PIN to use your device, but you don't know the Pivot:

    • Check the device's documentation for a pin, or look for one on the device itself.

    • Attempt 0000 or 1234.

  • If you're prompted to enter a PIN, just y'all don't see a place to enter ane on your PC's screen, type 0000 on your Bluetooth keyboard and press Enter.

  • Try to remove the device, then pair it again. Your device might exist paired, just not connected—Bluetooth keyboards, mice, and pens connect only when necessary.
    To remove a Bluetooth device, select Start  button, so select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired only not working, and so select Remove device > Yes. After that, pair the device again. For more info on pairing devices, come across Connect a Bluetooth device.

If you're having problems connecting a Bluetooth audio device or hearing audio:

  • Make sure the audio device is within range of your PC.

  • Make sure the audio is playing through the Bluetooth device. Select Get-go , so select Settings > System  > Audio . InCull your output device, select the Bluetooth device.

  • If your device displays equally Paired but y'all tin can't hear sound, make sure it's connected. Select Get-go , and so select Settings > Devices  > Bluetooth & other devices . InBluetooth, select the device, and and then select Connect.

  • Try unpairing, then re-pairing, the device. To unpair a device, select Start , and then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that'due south paired simply not working, and so select Remove device > Aye. After that, pair the device once more. For more than info on pairing devices, meet Connect a Bluetooth device.

If your device is connected, but the audio quality is poor:

  • Make sure the audio is playing through the Bluetooth device. Select Showtime , then select Settings > System  > Sound . InChoose your output device, select the Bluetooth audio device.

  • Pause other things that might be using Bluetooth, such as file-sharing over Bluetooth. For more info, see Set audio issues in Windows.

  • Verify that stereo is selected for the Bluetooth device in guild to ensure the all-time quality audio. To practise this:

    1. On the right side of the taskbar, click Volume  and and then select the chevron icon to choose a playback device.

    2. Select the Bluetooth device, and brand sure the Stereo pick is selected. (The lower-audio quality pick is Hands-Costless.)
      Select Bluetooth playback device

    3. If stereo is not bachelor every bit an option, remove the device in Settings  > Devices  > Bluetooth & other devices  and so re-add the device. Then, check the Volume  console again to make sure that stereo is selected.

If your Bluetooth volume controls no longer piece of work after you install a Windows update, follow these steps.

Warning:Serious problems might occur if you change the registry incorrectly. For added protection, support the registry before attempting to modify information technology.

  1. Make sure you lot've installed the latest updates from Windows Update. (A solution for this result was included in the October 24, 2018—KB4462933 (Os Build 17134.376) update for Windows 10 version 1803.)

    To check for updates, select Outset , and and so get toSettings  >Update & security  >Windows Update  >Check for updates.

  2. Manually disable the Absolute Book feature by making a change in the registry. To do this, selectFirst and typecmd. Right-clickCommand Prompt in the Search results and selectRun equally administrator.

  3. In the Command Prompt window, type the following command:

    reg add HKLM\System\ControlSet001\Command\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d 1 /f

    You may need to restart Windows for the registry change to take effect.

    Notes:

    • To re-enable the Absolute Book feature, type the post-obit command in the Control Prompt window:

    • reg add HKLM\SYSTEM\ControlSet001\Control\Bluetooth\Sound\AVRCP\CT /five DisableAbsoluteVolume /t REG_DWORD /d 0 /f

File sharing

If you're having issues sharing files over Bluetooth:

  • Try using nearby sharing. Learn more about nearby sharing

  • Make certain Bluetooth is turned on for both the sending and receiving device. For more info, see Share files over Bluetooth.

Notation:Nearby sharing is but available on Windows x, version 1803 and afterwards.

Phones

The PIN should appear on your telephone screen or computer screen. Confirm that yous're seeing the correct Pin on both devices.

Motion controllers

For help troubleshooting bug with Bluetooth-continued motion controllers, see Controllers in Windows Mixed Reality.

Fitness trackers

For help troubleshooting issues with Bluetooth-connected fitness trackers, meet your device manufacturer'south instructions.

If you've tried the steps in this commodity or don't encounter a solution to the problem, use Windows Feedback Hub to file a problems. This helps Microsoft determine the root cause of this issue.

Include specific details virtually what yous were doing when the problems occurred. For example, if you started having Bluetooth bug later updating Windows or changing Windows versions, include this data.

Open Feedback Hub

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Source: https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

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